Returns and Exchanges

At Budget Print, we stand behind the quality of every print we produce. Our goal is your complete satisfaction, which is why we offer a straightforward Money Back Guarantee and flexible returns and exchanges policy. If your order doesn’t meet our high standards or your expectations due to defects, errors, or damage, we’re here to make it right—quickly and hassle-free.

Please note: As a custom printing service, most of our products are personalized and non-returnable for reasons like change of mind. However, we cover manufacturing defects, printing errors, or shipping issues. Read below for full details. For questions, contact our 24/7 support team via Live Chat, phone at 1-800-283-4387, or email at support@budgetprintonline.com.

Last Updated: September 09, 2025

Our Returns and Exchanges Policy

Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 days of delivery for the following reasons:

Manufacturing Defects: Fading colors, incorrect printing, or material flaws (e.g., peeling vinyl on stickers).
Printing Errors: Wrong size, color mismatch, or design issues caused by us (not your uploaded file).
Damaged or Lost in Transit: Items arriving broken, incomplete, or not at all.
Wrong Item Shipped: If we send the incorrect product.

Non-Returnable Items (standard for custom printing):

Personalized or custom-designed products (e.g., business cards, flyers, stickers) that are printed as ordered, even if you dislike the final look.
Digital downloads or proofs.
Items damaged due to misuse after delivery.
Orders placed more than 30 days ago.

All returns must be in original condition, unused, and in resalable packaging. We’ll cover return shipping for eligible cases; otherwise, you may need to pay.

Refunds vs. Exchanges

Refunds: Issued to your original payment method for the full value (minus any shipping fees if non-eligible). Processing takes 5-7 business days; funds appear in 3-10 days depending on your bank.
Exchanges: Preferred for defects— we’ll reprint and ship a replacement at no extra cost, including free shipping. If out of stock, a refund is issued.

We do not offer partial refunds for partial orders. For bulk orders (500+ units), contact us for special handling.

How to Request a Return or Exchange

Follow these simple steps to start the process:

Contact Us Promptly: Within 30 days of delivery, reach out via:
- Support Form – Include your order number, photos of the issue, and a description.
- Email: support@budgetprintonline.com
- Phone: 1-800-283-4387 (have your order ready).
Receive Approval: Our team will review your case (usually within 1 business day) and send a Return Authorization (RA) number and instructions. We’ll confirm if it’s eligible.
Prepare and Ship: Pack the items securely with the RA number visible. Use the prepaid label we provide for eligible returns (or ship to: Budget Print Returns, 123 Print Street, Print City, NY 12345).
Track and Confirm: We’ll notify you when we receive the items and process your refund/exchange. Track your original order via My Account.

If approved, expect your replacement or refund within 7-10 business days. For rush needs, mention it in your request—we’ll prioritize.

Shipping and Costs

Free Return Shipping: Provided for defects, errors, or damage (via USPS or UPS).
Customer-Paid Returns: For non-eligible cases, you cover shipping; we recommend insured tracking.
International Orders: Policies apply, but you may incur customs/duty fees on returns. Contact us for details.
Free Shipping on Replacements: Always included for exchanges.

See our full Shipping Policy for more on delivery.

Frequently Asked Questions (FAQs)

What if I made a mistake in my design? Unfortunately, custom prints based on your files aren’t returnable. Double-check uploads and use our proofing tools. We review files but can’t catch creative choices.
How do I know if my issue qualifies as a defect? Common examples: Misaligned text, color shifts from your approved proof, or material tears. Send photos for a quick assessment.
Can I exchange for a different product? Exchanges are for the same item only. For changes, place a new order and apply GET5 for 5% off (limited time, excludes selected lines).
What about bulk or promotional orders? Same policy applies, but we offer faster processing for large volumes. Bulk discounts (20-50% off 500+) can be reapplied on reprints.
Do you cover restocking fees? No fees for eligible returns—our policy is customer-first.

For more, check our FAQ Page.